Privacy Policy

1. Information We Collect

We collect information you provide when you request a quote, schedule a consultation, or communicate with us about our services. This typically includes your name, address, phone number, email address, and details about your concrete project. We may also collect payment information when you hire us for services.

2. How We Use Your Information

We use your information to respond to your inquiries, provide estimates, schedule appointments, complete your projects, and send you updates about your service. We may also use your contact information to follow up after project completion and request feedback about your experience. We do not sell or rent your personal information to third parties.

3. Information Sharing

We share your information only when necessary to complete our services. This may include sharing details with material suppliers, subcontractors who assist with your project, or permit offices when required. We may also share information if required by law or to protect our legal rights.

4. Website and Cookies

Our website may use cookies and similar technologies to improve your browsing experience and analyze site usage. These technologies help us understand which pages visitors find useful and how they navigate our site. You can disable cookies in your browser settings, though this may limit some website functionality.

5. Third-Party Services

We use third-party services for website hosting, email communication, and business operations. These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information and not use it for other purposes.

6. Communication Preferences

When you contact us, you may receive emails or phone calls related to your project or inquiry. We will not send you promotional materials without your permission. You can opt out of marketing communications at any time by contacting us directly or using unsubscribe links in emails.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of electronic storage or transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Project records are typically kept for several years to support warranty claims and business records requirements.

9. Your Rights

You have the right to access, correct, or delete your personal information. You can also request details about what information we hold and how we use it. Contact us using the information below to exercise these rights. We will respond to your request within a reasonable timeframe.

10. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. Continued use of our services after changes indicates your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

PinnacleHill Merrimack Concrete
96 Turkey Hill Rd
Merrimack, NH 03054
Phone: (978) 645-4460
Email: hello@merrimackconcrete.com